In case you are travelling with young children, at Sofia Airport Terminal 1 you can take advantage of the specially equipped room to feed them, to change their clothes or diapers or to refresh them before the flight. The facility includes children’s bed, changing table and nursing chair. There is a sink with hot and cold water. The door to the room has a foiled glass.
If due to a disease or some other reason, you need a special assistance to reach and go onboard the aircraft, you can spend your flight waiting time or wait for your assistant at the specially designated zone for passengers with disabilities and reduced mobility.
The two new facilities at Terminal 1 are located at a convenient and easily accessibly place – at the public area of “Departures” Hall, to the left from the entrance, next to the newspaper kiosk.
At Sofia Airport, “Passenger Personal Assistants” unit, 37 people are employed to assist not only passengers with problems related to their physical condition, but also to those who suffer from other problems related to air travel. In 2014 a total of 21 659 passengers took advantage of that service (at Т1 - 4 004 and at Т2 - 17 655). During the first half of 2015 they amounted to 10 602 (at Т1 – 2 054 and at Т2 – 8 548).
Since last year, a special zone for passengers with disabilities and reduced mobility at Terminal 2 also provides those who use it with discretion and personal space.
The new facilities at Terminal 1 come as a part of Sofia Airport policy for improving the airport conditions for passengers with reduced mobility and for passengers travelling with young children.